Chromebooks are meant to be simple, low-cost machines, so a repair has to make sense against the price of a new one. We give you a fixed quote after a £45 + VAT assessment, and tell you honestly if a repair isn’t worthwhile – including whether your model is still getting ChromeOS updates.
Models we repair
- ASUS Chromebook Plus – including the Chromebook Plus CX34 and the Chromebook Plus CM34 Flip.
- Everyday ASUS Chromebooks – such as the Chromebook CM14, CX15 and CX1 series.
- Convertibles – Chromebook Flip models such as the Flip CX5, and the Chromebook Vibe CX34 Flip.
- Education models – the rugged, spill-resistant ASUS Chromebooks used in many classrooms.
- Older models – earlier ASUS Chromebooks and Flips are listed on our older ASUS models page.
Common faults we fix
- Cracked screens – the commonest Chromebook repair, especially on touchscreen Flip models where the glass and display are one unit.
- Broken hinges – Flip models rotate a full 360 degrees, and a cracked hinge mount can pull on the screen cable.
- Not charging – worn or loose USB-C ports, which are soldered to the board and need replacing at component level.
- Missing or dead keys – keys prised off by younger users and spills on the keyboard.
- Battery won’t last a school day – worn packs replaced.
- “ChromeOS is missing or damaged” – usually fixed with a recovery; occasionally a sign that the soldered storage chip has failed.
Is it worth repairing?
Every Chromebook has an end date for ChromeOS updates, set by Google. Models released from 2019 onwards receive up to ten years of updates from their release, so most current ASUS Chromebooks have plenty of life left. You can check your date in Settings > About ChromeOS > Additional details. If the update date has already passed, we’ll suggest whether a repair still makes sense before quoting.
Files and storage
Most ASUS Chromebooks store files on a small storage chip soldered to the motherboard, and much of your data will already be synced to your Google account. Anything saved only in the Downloads folder stays on the device, so if a Chromebook is dead and you need those files, let us know before any reset or recovery.
Repairs for schools
We handle batches of broken Chromebooks for schools, with a fixed quote for each device and collection available. See our IT support for schools page.
FAQs
Can you fix a Chromebook stuck in a restart loop?
Usually. We run a ChromeOS recovery and test the hardware to make sure it doesn’t come back.
Do you repair ASUS Windows laptops too?
Yes – see our ASUS Vivobook repair page, or the main ASUS page.