HP laptop repair experts in London
Creative IT has been repairing laptops in London since 2004. Our engineers carry out component-level HP laptop repair and upgrades for home users, students and businesses, covering current OmniBook, EliteBook, ProBook, ZBook, OMEN and Victus laptops as well as earlier Pavilion, ENVY and Spectre models. Most repairs are completed the same day or within one to two days, and customers anywhere in the UK can use our mail-in service.
Repairs are carried out at our London repair centre at 80 Willow Walk, SE1 5SY. Drop your laptop off by appointment at our Beckenham drop-off centre (21 Village Way, BR3 3NA) or ask us to arrange a courier collection.
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Common HP laptop faults
The faults we see most often are cracked or flickering screens, laptops that will not power on or charge, overheating and loud fans, liquid spills, worn keyboards and failing hard drives or SSDs. Gaming and high-performance models add graphics and cooling faults, which is where component-level repair matters most.
Component-level repair
Many repairers replace a whole motherboard when one small part on it has failed. Where they can, our engineers repair the board itself, replacing the failed chip, connector or power circuit, which usually costs less and keeps your laptop on its original board.
How our laptop repair works
Tell us what is wrong and we reply with a quote, usually the same working day. Your laptop reaches us by drop-off, courier or post, we diagnose it and confirm the cost before starting, and most laptops are repaired or upgraded within one to two days. It is then delivered back to you or collected.
Your files
Most repairs do not touch your files. If the drive has failed or Windows needs reinstalling, we can back up or recover your data as part of the job.
HP laptop repair and upgrade services
- LCD screen and backlight repair
- Motherboard repair
- Graphics card repair
- DC power jack repair
- Liquid damage repair
- Battery and charging faults
- Hard drive and memory upgrades
- Data recovery and transfer
- Virus and spyware removal
HP models we repair
Current HP laptop ranges
OmniBook 3, OmniBook 5, OmniBook 7, OmniBook X and OmniBook Ultra; EliteBook 6, EliteBook 8, EliteBook X and EliteBook Ultra; ProBook 4; ZBook 8, ZBook X, ZBook Ultra and ZBook Fury; OMEN 16, OMEN 17, OMEN Transcend and OMEN Max; Victus 15 and Victus 16; HP Laptop 14, 15 and 17; and HP Chromebook
HP laptop series
HP Pavilion, HP ENVY, x2 / x360, HP EliteBook, HP OMEN, HP Spectre, HP Stream, HP TouchSmart, HP Notebooks, HDX, ZBook, Folio, Chromebook, Compaq, HP Compaq, HP ProBook, SlateBook, Mini, Classmate and HP OmniBook
More HP notebook ranges
HP 500 Notebook PC Repair, HP G Notebook PC Repair, HP Special Edition Notebook PC Repair and HP TouchSmart Notebook PC Repair
A short history of HP laptops
HP began in 1939 in a garage in Palo Alto, California, founded by Bill Hewlett and Dave Packard. Its OmniBook notebooks arrived in 1993 and the Pavilion name followed in 1995. HP merged with Compaq in 2002, and since 2015 its laptops have come from HP Inc., one of the two companies formed when Hewlett-Packard split. In 2024 HP brought back the OmniBook name for its consumer laptops, in place of Pavilion, ENVY and Spectre. Creative IT repairs HP and Compaq laptops from every one of those generations.