The ENVY range sat between HP’s everyday Pavilion and premium Spectre laptops, and there are a lot of them still in daily use. The ENVY x360 convertibles in particular see heavy use as both laptop and tablet, so hinges and touch screens are the parts we repair most often.
Common faults we fix
- Broken hinges and cracked bezels – a stiff hinge forces the screen frame or base apart; we repair the mounts and replace the hinge.
- Cracked touch screens – on x360 models, the glass and touch layer are usually replaced together.
- Touch or pen stopped working – a digitiser fault, cable damage or driver issue.
- Swollen battery – the touchpad stops clicking or the base starts to bulge. Stop using it and book it in.
- Not charging – worn USB-C ports, barrel sockets on older models, or charging circuit faults.
- Keyboard and backlight faults – dead keys and failed backlights.
- Slow performance – SSD upgrades and a fresh Windows installation.
Models we repair
- HP ENVY x360 13, 14, 15 and 16
- HP ENVY 16 and ENVY 17
- HP ENVY 13 and ENVY 15
- Older ENVY and ENVY Spectre models – see our older HP models page
The product number on the label under your laptop tells us exactly which parts it takes. It is worth noting before you get in touch.
ENVY is now OmniBook
In 2025 HP retired the ENVY name on new consumer laptops and brought its range together under OmniBook. If you bought a new HP convertible or thin-and-light this year, it may well be an OmniBook, and we cover those on our HP OmniBook repair page. Existing ENVY laptops are still widely used and parts remain available for most models, so they are well worth repairing.
Why ENVY x360 hinges fail
The x360 hinge allows the screen to rotate fully, and on several generations it is fixed into thin plastic or metal mounts. As the hinge stiffens, those mounts take the load and start to crack. You may notice the bezel lifting at one corner, a creak when you open the lid, or the screen no longer staying in position. Stop folding it into tablet mode if you see this: the more it moves, the more damage is done, and the display cable that runs through the hinge can be pulled too. Early repairs are usually simpler and cheaper.
FAQs
Is it worth fixing an older ENVY?
Usually. Hinge, battery and SSD repairs are modest compared with a new laptop. Laptop assessment is £45 + VAT, and you get a fixed quote before work begins.
Can you replace just the glass on my touch screen?
On most models the glass is bonded to the panel, so we replace the assembly. That gives a reliable result without dust or touch faults.
Do you repair Spectre and Pavilion laptops too?
Yes. See HP Spectre repair, HP Pavilion repair or the HP brand page.